Business Analysis — SNL
Braden Keith served as a Business Analyst at Sandia National Laboratories from 2015–2018, streamlining IT operations through forecasting, SLA monitoring, process optimization, and automation.
Overview
Name
Braden Keith
Title
Business Analyst
Employer
The Kemtah Group, Inc. ("Kemtah") / Belcan LLC ("Belcan")
Client
Sandia National Laboratories (SNL)
Contract
Information Technology (IT) Infrastructure Support
Employment
2015 – 2018
"The acquisition of Kemtah greatly enhances our Government IT Services Business... Kemtah's deep domain knowledge and outstanding relationships will provide Belcan with increased capabilities to support our existing and new customers."
About
Sandia National Laboratories is a multi-mission laboratory managed and operated by National Technology and Engineering Solutions of Sandia, LLC., a wholly owned subsidiary of Honeywell International, Inc., for the U.S. Department of Energy's National Nuclear Security Administration under contract DE-NA-0003525.
In April 2013, The Kemtah Group secured an $81 million, seven-year small-business contract to provide enterprise computing and desktop support at SNL, requiring a local Albuquerque office, retention of incumbent staff, and continuous SLA-driven efficiency gains.
Belcan acquired The Kemtah Group in January 2017, expanding its government IT services with Kemtah's managed services, software development, and cybersecurity expertise.
From November 2015 to August 2018, Braden Keith served as a Business Analyst at SNL. During that time, he streamlined IT operations through forecasting, SLA monitoring, process optimization, and automation. He also supported integration efforts following Belcan's acquisition.
Business Objectives
SNL
- —Consolidate IT contracts to cut overhead and costs
- —Ensure continuity by retaining incumbent staff
- —Drive SLA-based performance (uptime, response, resolution)
Kemtah
- —Win a stable ~$81M, 7-year engagement
- —Earn bonus revenue via SLA compliance
- —Showcase government-scale IT expertise
Belcan
- —Expand government IT services through Kemtah's capabilities
- —Realize operational synergies and cross-sell managed services, software dev, and cybersecurity
- —Leverage acquired talent to accelerate growth and client retention
Shared Goals
- —Hit/exceed SLA targets (all parties earn bonus payouts)
- —Automate and optimize workflows to trim headcount
- —Continuously refine KPIs and processes for mutual efficiency
Objective
Optimize IT staffing to exceed SLA performance targets, reduce labor costs, and maximize incentive bonuses.
Key Challenges
High overhead from legacy processes
Limited data quality and availability
Complex SLA negotiations with multiple stakeholders
Coordination of a multi-site workforce
Sustaining performance gains under strict KPIs
Rapid upskilling to close initial gaps in scope, scale, and technical depth
Key Outcomes
Forecasted ITSM ticket volumes and seasonal trends
Captured and analyzed KPI metrics to benchmark staff performance
Launched incentive programs and negotiated favorable SLAs
Achieved top-tier SLA compliance while minimizing headcount
Automated staffing level determinations
Method
- 1
Introduced new data-capture systems.
- 2
Compiled actionable data insights.
- 3
Incentivized performance.
- 4
Enforced data-driven decision-making.
- 5
Automated legacy processes.
Tech Stack
Analytics
Excel, custom reporting dashboards
ITSM
ServiceNow (ticket tracking & SLA monitoring)
Forecasting
Statistical trend analysis, seasonal modeling
Automation
VBA macros, scripted staffing calculators
Reporting
KPI dashboards, executive summaries
Process
SLA negotiation, incentive program design
Skills Demonstrated
Citations
- 1.Sandia National Laboratories — IT Contractsnewsreleases.sandia.gov
- 2.